5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but too often do not because of a lack of continuing excellent management procedures.
Safety guard companies are unlike any seller that a home supervisor usually hires. If you hire a painter, then you can see whether they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine if the protector company is performing their job including running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your guards. In the majority of instances they probably are, but it is important to implement a method of verification and quality management to ensure that issues associated with the lack of doing these tasks don’t begin to happen.
In this guide we’ll discuss five (5) easy steps to enhancing your security guard service and achieving what you imagine as your perfect retail security Dagenham.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a predetermined amount of training before they could begin working as security guards. If your state is among these states, ensure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the sort of training that’s being supplied by your security company and inquire does it seem adequate.
Additionally, is your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be providing you with verifications. Otherwise, why?
Another superb method to display if the protector is a fantastic match for your house is to perform a short”interview” to get a feel for the guard and also to describe your expectations. This first conversation can tell you a good deal about what to expect from that shield and it provides you an opportunity to request a different shield if you feel that it is necessary.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces every shield to the company itself, in many cases the guard’s orientation to his delegated land isn’t as complete. We call the orientation for the delegated land”Site Specific Training”. Find out what your site specific training looks like:
• Can it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long can the security company double bank? (Double banks is the process of experiencing a seasoned guard working in the same time as the new guard.)
Determine the response to every one of the questions and make sure that they match what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and also your site special training to acquire an understanding of what goes into preparing a shield to work in your property.
Review Your Guard’s Supervision
Protect supervision is among the main factors of good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards are not being supervised, they begin to feel that their work isn’t important and they begin to see themselves as not as a part of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how can your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the two methods of distant oversight that prove most successful are:
In case your guards must produce rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they’re on your property. These tracking systems allow the security guard company to monitor the time and log the action of these guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the security guard company provides a method of making sure that each guard is secure and alert. Using guards check-in frequently with the security guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is happening with your security as you are not there. Through these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to ensure that they understand their tasks. In reality, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your continuing security program. Remember, when choosing a security adviser be confident that the adviser isn’t actually a security guard company. If that’s the case, your audit is sure to develop issues with your current security guard company.